Account info (name, email, country), case info you submit, KYC documents you upload, and technical logs (IP, timestamps).
Only to operate the service: managing your case, verifying your identity to legally release funds, and communicating with you.
Only authorized staff, and — when required to recover funds — the exchanges, banks, or legal partners involved in your specific case. Never sold to advertisers.
Case and KYC data are retained for 7 years to satisfy financial-records requirements, then deleted.
You may request a copy or deletion of your data at any time by emailing support@bitsafepouch.com.